Extremely irate

I am not happy with the service because i lost airtime and they cant explain what happened to it. Now they are telling me to wait until their system updates. So what do i do in the meantime. I spoke to a Nonyameko who acted as if she did not hear. Then i spoke to Mathapelo who told me to wait, i am really not happy with this service. I need to se my data now!!! how long have i been using vodacom to get such bad service??? I have an emergency but vodacom says i must wait...wow