EXTREMELY INCOMPETANT CallCentre Staff

<p>I upgraded on 27THJune. Spoke 2 Vodadom- ***** Annette – I put this on here before. She couldn’t even take down an address properly – should attend a grade2 class to learn how 2. There4 I had to wait 5 days longer 2 get my phone after speaking to 10 - 12 other *****s who also couldn’t assist me. (You will soon understand why I call them this). She said new package benefits will B loaded & effective frm 1st July. Please take note NOT to upgrade tru the call centre as they are all dumb, dumb, dumb. Looks like their highest qualification is grade R - if that high. I noticed after the 1st that new benefits were not added. I also did not get a confirmation sms stating the upgrade. A friend who upgraded at the same time at a V shop said she got that sms & the new benefits were added on the 1st like they said. </p> <p>I called yesterday 20/7 at 9:54 and spoke 2 yet another ***** - Oupa. Like I knew would B the case ….according 2 the system I was still on my old package. I told him I should b on the new package as I already upgraded. Then all of a sudden he noticed on the system that I did but it’s still showing ‘Open’ – apparently system error. Now if they had brains they would have noticed that and do what is required to finalise it. According 2 Him he put in that request. I know, that because they cannot do their jobs properly the amount of old package will go off from my account on the 1st – which he confirmed & said he is also even putting in a request already 4 V to refund me then. Hahaha – I wonder if that L really happen? – I wonder if they L be capable of doing that – I sure hope so but doubt it very much. He also said he is adding the benefits which were supposed 2 B added on the 1st & even give me a bit extra data 4 the inconvenience. </p> <p>He told me it would B effective 3 hours from then. Well it’s now more than 26 hours and it still didn’t happen. He even asked me to stay on the line 2 rate his service. I said I cannot as I don’t know if what he promised me is going 2 happen for real – I rated ***** nr 1 immediately as she sounded capable but wasn’t, so she clearly did not deserve that rating. By now for all the inconvenience u owe me free data 4 a year. I want the benefits which were supposed to be added on the 1st of July to be added today plus the so called extra ***** nr 14 promised me yesterday plus extra as yet another V employee **** to me – isn’t honesty & integrity supposed 2 be part of their qualities?? …FAIS requirements! I want it to Really happen today!!</p> <p>Public – pls be warned… DO NOT UPGRADE TRU THE CALL CENTRE – THEY ARE WAY WAY PAST STUPID AND KEEP ON LYING to customers WHICH THEY SHOULDN’T DO!!! Don’t rate them immediately after the call – 1st wait 2 see if what they promised really happens.</p> <p>They say they got a training & quality assurance dept. - doesn’t look/ sound like that so they may just as well close down.</p> <p> </p>