1 reviews | Active since Oct 2014

01 Jul 2017, 08:23

Extremely horrible service provider & customer care

<p>I loaded airtime last week and it disappeared then I called the customer care I spoke to a very rude & uncaring gentleman. I explained to the gentleman that I had a problem & it to has been happening for over 3 months that I can't even load proper airtime when I load it just disappeared & I was told I'm subscribed 2 things when I told him I didn't & I was given a number 2 send a message saying stop all I did however I'm still having the same problem he told that unfortunately the is nothing he can do 2 help & if I like it can broadcast it on social media & see if Vodacom cares it's myour choice. Wow that is such good customer service we getting from Vodacom. Now R110 has been loaded by my contract & let me state this its the 4 months it's disappeared. Like honestly I'm going to change network provider this bs is just way too much. </p>

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2017, 08:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 07:44
Official

Morning Carol,

Feedback has been provided.

Regards,

Cassandra