Extremely horrible service provider & customer care
<p>I loaded airtime last week and it disappeared then I called the customer care I spoke to a very rude & uncaring gentleman. I explained to the gentleman that I had a problem & it to has been happening for over 3 months that I can't even load proper airtime when I load it just disappeared & I was told I'm subscribed 2 things when I told him I didn't & I was given a number 2 send a message saying stop all I did however I'm still having the same problem he told that unfortunately the is nothing he can do 2 help & if I like it can broadcast it on social media & see if Vodacom cares it's myour choice. Wow that is such good customer service we getting from Vodacom. Now R110 has been loaded by my contract & let me state this its the 4 months it's disappeared. Like honestly I'm going to change network provider this bs is just way too much. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Morning Carol,
Feedback has been provided.
Regards,
Cassandra
Morning Carol,
Feedback has been provided.
Regards,
Cassandra
