Extremely horrible service

I am vey disappointed with the service I received from the person that called me from Vodacom, I didn’t know they allowed to hang up on you. for now I need Vodacom to send my call recording and transcript from the call where I was migrated. I remember the person that called me said the migration is free and at no cost me but they are now charging me almost double my contract amount of something I did not agree to and since I did not agree to it, I want my money back. I am certainly going to be taking this further! I will report them to the OMBUDSMAN for their false tactics when upgrading customers!