1 reviews | Active since Mar 2017
Extremely high excess fees on contracts
I recently bought an S8+ on contract and insured it with them.
Last weekend, the phone was snatched in chamers and had to go back to Vodafone for assistance with a new phone.
I waited the whole of this week for another one and since they don't have them in any Polokwane branch.
I was informed this morning that they only have a Samsung note 8 with an excess fee of R4100 or have to wait for an S8+ with still an excess of R2800.
I now have to go back to Gauteng (work) without a phone nevermimd the privilege of paying for insurance.
I would honestly not advice anyone to opt for insurances.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
