TM
Thabang M

1 reviews | Active since Mar 2017

13 Jan 2018, 09:51

Extremely high excess fees on contracts

I recently bought an S8+ on contract and insured it with them.

Last weekend, the phone was snatched in chamers and had to go back to Vodafone for assistance with a new phone.

I waited the whole of this week for another one and since they don't have them in any Polokwane branch.

I was informed this morning that they only have a Samsung note 8 with an excess fee of R4100 or have to wait for an S8+ with still an excess of R2800.

I now have to go back to Gauteng (work) without a phone nevermimd the privilege of paying for insurance.

I would honestly not advice anyone to opt for insurances.

0
Replies (2)
Vodacom
Vodacom's reply15 Jan 2018, 08:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Jan 2018, 10:52
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

Best regards,