Extremely High Data Usage

For a few months now I have been experiencing a problem with Vodacom where if I purchase data it gets used up unusually quickly. I have brought this to their attention and on two or three occasions they have re-imbursed me. This problem has now gotten even worse. I know best how I manage my data usage and over this past two weeks I have purchased over 3GB of data... the highest amount of data I have purchased for my mobile ever over such a small period of time. When I complain about this, they will say that my settings are a problem and will go through all of it as though the problem is on my side.

Yesterday, Saturday (14 October 2017) was the boiling point for me. i purchased the double your data from the just for you app again and first it didn’t double my data, a same problem I experienced two days before and then I called the call centre again but this time got through to an agent who just fuelled my anger even more, she was RUDE. Within minutes after that 500MB was used up. The other 500MB was finally loaded and again used up within minutes / hours. I have never used up a gig of data that quick. Then I re-charged again with 250MB and boom, gone within minutes / hours.

Vodacom has really lost the plot. This service provider doesn’t understand how costly buying this data is firstly and secondly they don’t care how it affects its users. As much as they may have a great network service, their current neglect on what’s going on with their service is shocking. I personally cannot wait for my contract to be over in December and join another network, and I hope as an eye-opener they lose many more Clients and face massive losses and maybe then they will appreciate what they have and then they can stop being DAYLIGHT ******S.

At the moment they very swollen headed and I'm sure even this report wouldn’t make a difference to them. I really hope they take a fall to appreciate what they have / had as Customers or Loyal Customers. #Vodacommustfall