extremely high data bill

<p>i have been a long standing customer with vodacom and always enjoyed good service.</p> <p>on september the 30 th a debit order for my vodacom account was deducted with r13000.00</p> <p>and it was strange because that is way beyond my average.</p> <p>when i tried to enquire about this it showed a data bill for +8500.00 rands for the month of august 2016</p> <p>i have logged a call with red advantage call centre,but the lady that took my call seemed less than interested with my query and i was told i would get a response within 1-48 hrs with a resolution.when asked for a ref for the call ,we then had to start the process of what the query was again.</p> <p>come on vodacom you can do better.too now i have not recieved any rersponse: the ref no :1_ ********** 635 3/11/2016</p> <p> </p>