NH
Nina H

1 reviews | Active since Jul 2011

31 Mar 2016, 17:53

EXTREMELY FURIOUS on Vodacom's Deals!!!

I am EXTREMELY FURIOUS with VODACOM and their so called \services\". I should also say that they are great at providing services which cause great frustration and anger.<br> <br> During the past two months now, I have been on the phone to Vodacom for hours and hours, to over 10 Vodacom branches and then finally to the head office at Eastgate and spoke to someone who said the only way I will get anywhere is to go to the Midrand head office and speak to the MD or email him.<br> <br> On 4 February 2016 (please note that my father died on 3 February 2016, so I have had to deal with this hell while going through an extremely difficult time) I received a call from lady from Vodacom, offering me to renew my cell phone contract at a lower price with 2GB monthly data for free. She confirmed that there was nothing for me to connect to and my data would be loaded for me like a normal data bundle. So I said yes. After that I discovered that I had a renewed 2 year contract on the same terms, paying the same amount and no data on my phone. So I was left with no new cell phone, no data and paying the same amount. I was ****** from a proper contract. Please Vodacom fix this?????? Without referring me!!! Not Happy!"

0
Replies (2)
Vodacom
Vodacom's reply01 Apr 2016, 06:37
Official
Hello Neeenio,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Vodacom Consumer Website Team
NH
Nina H's update18 Jun 2016, 05:23
Reviewer Update

Great response from Vodacom!! So quick! Thanks so much again!!! :)