PK
Phindile K
1 reviews | Active since May 2014
15 Jun 2023, 20:10
Extremely Furious and angry at pathetic service
What a terrible experience with Vodacom lately, I even asked one of their agents if they’ve changed the management or what is going on. The service is poor and they don’t want to pay for my phone claim after they’ve been giving me a run around with their pathetic customer care agents who do not know what they are doing.
Zanele Nyakane was rude to me today I’ll never forget that agent from Vodacom, refusing to call her supervisor when I asked, she point blank refused.
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Replies (1)Vodacom's replyOfficial
16 Jun 2023, 07:48Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Jun 2023, 07:48
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
