1 reviews | Active since Sept 2024
Extremely Frustrating Setup Process and Poor Support
I’ve had ongoing issues with setting up a mobile plan on my watch, and despite multiple trips to the store and calls from technical support, nothing has been resolved. Each time I try to activate the plan, I get an error message. Sometimes it logs in and says “activated watch,” but there’s no option to confirm. Instead, I’m left with “cancel,” “x,” or “deactivate service.” Then, the screen says “network provider loading plan” before jumping back to “set up mobile plan.”
I’ve tried clearing the cache, restarting the device, and even resetting the network, but the issue persists. My phone and watch are both on the latest software, and still, nothing helps. It’s beyond frustrating to spend hours trying to resolve something that should be simple. I’m wasting my data and time just trying to set this up, with no solution in sight. Ticket number got closed before solution was found.
I’ve asked for a higher level of support, hoping this can finally be resolved, but this experience has been incredibly disappointing.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Records indicate that this matter is currently being addressed by the relevant department and feedback on this ongoing matter has been disclosed. A fix has been put in place, however, it is yet to be rolled out.
Regards
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office.
Records indicate that this matter is currently being addressed by the relevant department and feedback on this ongoing matter has been disclosed. A fix has been put in place, however, it is yet to be rolled out.
Regards
Vodacom Consumer Website Team
Best regards,
