Extremely Frustrating Experience with Vodacom online Contract Application

I have had an extremely frustrating experience with Vodacom while trying to apply for a new device contract. My first attempt was through an online call with Vodacom. I waited a week only to find out that the person handling my application forgot to submit it. When I tried to resolve this, I was informed that nothing could be done since the application was not submitted.I decided to apply for the contract again. After a few days, I received a single missed call for confirmation, which only rang once. Since then, I have not received any further communication or calls from Vodacom. I have made multiple attempts to contact them and requested a callback to confirm the contract, but I was simply told to wait.The after-sales department informed me that it could take up to 10 days for confirmation, yet the adverti*****t states the process should take 2 to 5 days for delivery. This discrepancy, along with the lack of communication and mishandling of my application, has been incredibly frustrating. I am seriously considering going through another service provider if this issue is not resolved promptly.