Extremely Frustrating Experience with Vodacom Fiber

I had high hopes when my wife and I decided to sign up for Vodacom Fiber for our new house, but our experience has been nothing short of a nightmare. We placed our order on August 31, 2023, and it has been a string of disappointments ever since.

First, it took Vodacom a few days to install the ONT, which we were willing to overlook as a minor delay. However, our patience was tested to its limits when we had to wait an excruciating two weeks for the promised router to arrive. This kind of delay is absolutely unacceptable, especially when we rely on a stable internet connection.

But the most frustrating part of this whole ordeal was the promised laptop that was part of the package we selected. Not only have we not received the laptop, but the responses we've received from Vodacom have been a continuous source of frustration. It's as if they are playing a game of excuses and blame-shifting.

When we called different departments to inquire about the laptop, it was one disappointment after another. One representative claimed there was no stock available, while another insisted that the order was never placed. To add insult to injury, we were repeatedly told that they would "call us back" to resolve the issue, but those promises went unfulfilled.

The excuses and lack of accountability displayed by Vodacom are not how business should be conducted. As paying customers, we should not be running after suppliers who have already received our payment. The level of inefficiency and customer service we've experienced is utterly ridiculous.

At this point, we are on the verge of cancelling our contract with Vodacom, as we are essentially paying for services and items that we do not have. It's disheartening to see a company neglect its customers in such a manner. If you are considering Vodacom for your fiber needs, I strongly urge you to think twice and explore other options. Our experience has been a cautionary tale of how not to treat paying customers.