Extremely Frustrating Experience – Still No Resolution After 2 Months

I called Vodacom on 4 April 2025 to cancel my contract. The agent I spoke to convinced me instead to migrate to a new package that would include 30GB of data and 250 voice minutes for R1038/month. I agreed, thinking this would be a better option since my contract only ends in November 2025. I just wanted to pay off my device and keep a basic package until I could upgrade.

However, by the end of May, I noticed on the My Vodacom App that no data had been added to my account. Since then, I have called Vodacom more than 20 times, and to this day, the issue is still unresolved.

On 17 May, I even requested the call recording from the original conversation, but I have not received it. Every time I call, I get transferred from one agent to another – no one seems to know what’s going on, and I keep getting sent from pillar to post. Most of the agents I’ve spoken to are clueless and unhelpful.

Vodacom’s service has become so poor that I’m seriously considering moving to another provider. This experience has been nothing short of frustrating and disappointing.