Extremely Frustrating

On 28/09/2018 I bought a Vodacom Smart Tab 2 from Vodacom in Pep Home stores ***amas. I started experiencing problems ( my screen started shutting down and sometimes 2 white stripes appeared across the screen) with the tablet about 9 months after purchasing it. I went to Pep home on 04/06/2018 to return the tablet and a representative from Pep home told the will sent it for repairs to Vodacom. The tablet is still under a 2 year warranty. They informed me that my Tablet still was in a good condition. I returned to the store about a month. I was informed by Pep stores that they have not received any word from vodacom; and if it will not be repaired in due time then they will replace it. A few weeks after no response, I returned and spoke to a Vodacom representative called Reggie. He then informed me that my phone experienced “client abuse”. I wanted to know what he meant because the tablet was still in a very good condition( no scratches or any falls). Up untill this day I have not heard anything from the rep or vodacom. I have no Tablet either.