Extremely frustrated

I did an online upgrade on the 21st of April 2023 I received my confirmation email from vodacom congratulating me on my upgrade. I waited until 6 May, then I contacted the online call centre. The operator told me somehow my order was canceled. After a 25min call he managed to get me the same deal and do the upgrade. On the 9th of May I received a call from vodacom to confirm my order, I then received the sms to say my order has been placed. Once again congratulating me on my upgrade. I waited again. On the 16th of May I emailed the customer care email wanting to find out about the status of my order, I received a mail back asking to provide my details to confirm that I am who I say I am. I rep**** with my answers to their questions. I am still waiting for a response. In the meantime I have tried going online on the customer portal to track my order, again it states my order can't be found. Today I phoned the online support number, only to be told that their systems are offline and I should call them in the morning This is really frustratingly bad service, after being a vodacom customer for more than 15 years, you would think that they value a person more than that You would think, that if they see an unknown reason for orders being canceled that they would contact the customer to find out what is going on Instead of the customer having to be the one, going in circles on all platforms trying to figure out what in the world happened to their confirmed orders