Extremely frustrated...

Extremely frustrated. After applying for a contract and then being declined I was assisted to have it rectified. All well and good. After having to call in myself several times to find out the progress, I get told the phone is out of stock. The consultant tells me she will inform me as soon as they get it. Fast forward a week and now I'm just waiting for her to let me know. Here I get an SMS asking if I am still interetested in the deal. I call in and get told, by the same consultant, that the deal I app**** for is out. She offers me choices that don't even compare to it. Was even told that this offer is better, yet I get offered a phone that's worth less than half the original phone in this case an R11000 Nokia 8 sirocco vs a R5300 Nokia 7 Plus.

Through my frustration a just end up saying yes to it. And guess what.... Declined again!!! This time I get told it won't be sorted in this week and no specific time frame can be given.

Is this how you treat existing loyal customers?