Extremely embarrassing, bizarre and *********** Vodacom client services

I app**** online for VodacomSA Fibre, including WIFI extender and VOIP service, in September 2021. Up till now, only WIFI has been completed satisfactorily. The rest of the order has not been completed nor have complaints resolved.

What is extremely embarrassing and poor customer service is that the order address was ignored and instead old address appearing on the system was used. Secondly, what was ordered was not completed nor delivered. This led to a series of calling various departments/ sections in Vodacom to no solution. Several service requests were closed without contacting me nor offering reason for their closure. I had long waiting periods between the calls and delays without any solution. Worse nightmare is that when I came to realise much of incompetency of the staff and lack of operating knowledge between several of the Vodacom Departments/ Sections. My calls were transferred from one point to another, emails were sent, without a solution or any depart taking responsibility for the problem nor provide=ing a concrete solution. Instead, contracts department will, somewhat ********ly, call me that my existing contracts are due to service. If that is the case, it appears that the system could not flag complaints or incomplete service requests to several of Vodacom departments.

Instead of delivering a WIFI extender - a SimCard was delivered. On one occasion I was told it is a mistake because Vodacom does not offer WIFI extenders and at one point I was told that cannot be true - my question is which one is the correct response and why it appears on the order form? From September until today, the order remain incomplete and service requests remain closed without reason. I have had a long relationship with Vodacom, I have reconsidered my contractual relationship with this giant telecom - I guess they have accumulated a large enough database of clients and care less about the level of service.