AK
Adelle K

1 reviews | Active since May 2016

18 May 2016, 12:52

Extremely Disspointed!

<p>I had an account with Autopage they merged my account to Vodacom. I contacted Vodacom and Autopage since the 6th of May 2016, and still no answers.</p> <p> </p> <p>My debit order normally goes off on the 5th of each month. On the 5th of April Autopage debited my account with the amount of R1373.37, then on the 6th of May 2016 Vodacom debited my account with the amount of R1944.13.</p> <p> </p> <p>I do not agree with this, on my Vodacom Invoice with Account numer NA125480, my Current shows R999.88, this is what they should have dedited on the 6th of May 2016. My 30 days shows R944.25, they shouldnt have debited this amount because it is still 30 days....</p> <p> </p> <p>No on the other hand, I dont have enough money in my account for other debit orders to go off because Vodacom/Autopage debited to much money. Who is going to pay for banking fees?</p> <p> </p> <p>Please I need Vodacom/Autopage to pay me back my money, times is tough enough, what should we eat? Petrol and living?</p> <p> </p> <p>It seems as if Vodacom and Autopage is blaming each other for who has to pay me back. I cant spend so much time on my phone at work trying to sort this out.</p> <p> </p> <p>I need this to be resolved today still.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Adelle</p>

0
Replies (1)
Vodacom
Vodacom's reply19 May 2016, 05:33
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,