Extremely dissatisfied with Vodacom's service and handling of *****ulent activity

I am extremely dissatisfied with the service I have received to Vodacom. In September last year, I requested the cancellation of my data contract. However, Vodacom did not process this cancellation as requested, and instead, an unknown person upgraded my contract in December, adding over R2700 for an iPhone and Apple watch which I did not authorize.

I wrote to Vodacom ***** disputes team with all the necessary documents attached. To this day I have received no resolution from Vodacom.

To make matters worse, the debit order continues to be deducted from my account, despite the contract being *****ulent.