Extremely Dissatisfied with Vodacom’s Service

I am extremely dissatisfied with Vodacom’s service.

I have been waiting over two weeks for my router delivery, even though I was told it would arrive within 3–5 business days. I have phoned Vodacom every day, and four different agents — including the team leaders Vincent and Temba Msimbi — have all told me the same story: that the router is sitting at the delivery partner’s warehouse and would be delivered “the next day.”

After all the follow-ups and empty promises, I finally received an SMS yesterday saying the router is out of stock and that I must either wait longer or choose a different product. This is completely unacceptable and shows a serious lack of communication and accountability.

To make things worse, I am still being billed for a contract that was cancelled in September, and Vodacom has already taken back my old device — yet I’m still being charged for it.

Overall, this has been one of the worst customer service experiences I have ever had. Vodacom urgently needs to improve its communication, delivery process, and billing systems.