Extremely dissatisfied vodacom fibre client.

I ordered Vodacom fibre on the 9 March 2020. Understandably it took a while due to the lockdown for the line to be installed. 3x installed the Fibre on the 20 April 2020 at my house and assured me it should take 24 to 48 hours to activate and configure the line. So after 48 hours I called back and was explained to that my query will be escalated. I waited another 48 hours and called back since there was still no internet. After about another 6 calls the call operator told me the SR was closed on the 1 May and he didn't understand why it was not yet done. Again he escalated it to allot higher people. When I tried to complain to Vodacom via email they also rep**** that the SR was closed. I called again the next day because it was still not working. When I called again today 06 May 2020 after almost 3 weeks of promises the guy could not help me again. When I asked rather to cancel he happily put in the request. The service was cancelled faster then it was activated.

I am extremely unhappy with the way this went as I was working from home and needed this internet now more than ever. I am even more unhappy with the way Vodacom handled my application for Fibre. I would advise other customers to seek alternative solutions to Vodacom fibre.