EXTREMELY DISSATISFIED CUSTOMER

I am an EXTREMELY DISSATISFIED Vodacom & Frogfoot customer. Through Vodacom, I had Frogfoot install fibre from my road into my house on 24 February. FIVE MONTHS later and I am STILL NOT CONNECTED. I have phoned, e-mailed and sent WhatsApps until I am blue in the face and STILL no progress. When I phone Frogfoot, I am told I have to deal with Vodacom and when I phone Vodacom, I am told it is a Frogfoot issue!! Not having Wi-Fi is having an extremely negative impact on my business!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am tired of constantly having to chase Vodacom. The worst part is that I actually got billed in March and April for a service I was NOT receiving. At that stage I didn't even have a router!!!! After three months of shocking service, I eventually got so fed up that I cancelled the contract and all of a sudden I got a timely e-mail from Vodacom with a bill for R12000 recovery costs!!!!! Except I was not arbitrarily cancelling a service. I was cancelling the contract because I had received no service. I am now into my SIXTH month of waiting for my Wi-Fi to be connected and if this is not done by the end of the week then I will cancel WITHOUT any recovery costs!!!!!!!!!!!! If this is the shocking service one gets in the installation process, then heaven only knows what the service is going to be like if a fault occurs afterwards.