MK
Mari K
1 reviews | Active since Nov 2021
11 Nov 2021, 15:57
Extremely dissatisfied
I took out a deal on wifi (with a router) - I did not receive the router as it had to be ordered. After 3 days, I went back to cancel the new contract, as I found a better deal. Only to be told it's R1,000 penalty fee - for something I don't have and haven't used. The service at Garden Route Mall - George - is absolutely useless as I put in a cancellation through HQ, only to be told there's no cancellation on my file and I need to pick up the router. HQ got back to me and said that the branch here does not respond back and follow their own processes. Can someone please assist me here? I'm still within 30days of inception - as HQ says I can cancel anytime, but the branch here refuses.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Nov 2021, 07:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Nov 2021, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MK
Mari K's updateReviewer Update
17 Nov 2021, 13:15My complaint was not about the stock!!! My complaint is that I no longer want the product and want to CANCEL - I have not used anything yet, so according to law - this can be cancelled, I'm within my 30 days. At that time I was within 7 days of cancelling. This branch is not following the correct procedures. Call me again.
MK
Mari K's update17 Nov 2021, 13:15
Reviewer Update
My complaint was not about the stock!!! My complaint is that I no longer want the product and want to CANCEL - I have not used anything yet, so according to law - this can be cancelled, I'm within my 30 days. At that time I was within 7 days of cancelling. This branch is not following the correct procedures. Call me again.
MK
Mari K's updateReviewer Update
17 Nov 2021, 16:16IS SOMEONE GOING TO ASSIST ME HERE AS THIS FEEDBACK IS NONSENCE!!! I did not complain about a STOCK issue!!!
MK
Mari K's update17 Nov 2021, 16:16
Reviewer Update
IS SOMEONE GOING TO ASSIST ME HERE AS THIS FEEDBACK IS NONSENCE!!! I did not complain about a STOCK issue!!!