NB
Nasiphi B

1 reviews | Active since Nov 2015

23 Sept 2020, 13:43

Extremely dissatisfied

So irate with the service I have been getting from vodacom for the entire month trying to install fibre at my home has been a complete nightmare the run around and the false appointments that you have been making has totally put me off. Just become you know you are the only network that has coverage in Zimbali Resort should not give you the permission to bull sh*t clients have spoken to peal on the installations department who also made false promise to send out technicians the next day when which they never did consultant Xoli was suppose to get back to me in the morning never did and the last consultant I spoke to dropped the call I am so sick and tired of you. This has been going on since the third of September I have a lifeless router in my house. Now this is the time that I wish zimbali had other network coverage become vodacom does not value their clients

0
Replies (2)
Vodacom
Vodacom's reply23 Sept 2020, 13:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
NB
Nasiphi B's update25 Sept 2020, 08:02
Reviewer Update
unfortunately my issue is still not resolved some consultant phone me yesterday and promised to call me back again and never phoned after that. Still no technician sent I will be spending yet another weekend without WiFi and my business is on hold. I have an international virtual meeting this though-out the weekend which I must now struggle to attend.