DK
Devan K
1 reviews | Active since Jun 2011
14 Jan 2026, 20:05
Extremely dissatisfi...
Extremely dissatisfied we took out a contract with them in November and with it came a 75 inch TV the TV was delivered to us by Skynet on the Monday and we opened the package on that weekend only find that the TV was damaged we immediately contacted Vodacom who told us to contact Skynet we wrote to the MD of Skynet and they policy is not to check if the TV is working or not they dropped the TV and left we then went back to Vodacom and we got a reference number then when u call back they don't know anything even with the reference number and asked us to follow up with a third party this is after we called the store and asked to speak to the manager who asked us to contact Vodacom customer care this going on from November and no one coming back to us absolutely shocking we are paying for this contract and we didn't damage this TV
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Replies (2)
Vodacom's replyOfficial
15 Jan 2026, 07:21Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2026, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jan 2026, 11:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Cluster Specialist, and the following feedback was provided:
We escalated this issue in December 2025, and the feedback from Samsung is attached. It was discovered that the TV had sustained physical damage, possibly from a drop during installation. There were no indications on the box that the TV fell whilst still in the box. Regards Consumer Website Team
We escalated this issue in December 2025, and the feedback from Samsung is attached. It was discovered that the TV had sustained physical damage, possibly from a drop during installation. There were no indications on the box that the TV fell whilst still in the box. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2026, 11:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Cluster Specialist, and the following feedback was provided:
We escalated this issue in December 2025, and the feedback from Samsung is attached. It was discovered that the TV had sustained physical damage, possibly from a drop during installation. There were no indications on the box that the TV fell whilst still in the box. Regards Consumer Website Team
We escalated this issue in December 2025, and the feedback from Samsung is attached. It was discovered that the TV had sustained physical damage, possibly from a drop during installation. There were no indications on the box that the TV fell whilst still in the box. Regards Consumer Website Team
Best regards,