Extremely Dissappointing service from VODACOM

On the 8th March I called the Vodacom call centre for assistance regarding the cancellation of my Contract, the 1st person who assisted me Sinovuyo Nqevu who explained to me that I need to speak to cancellations department, to begin I called the call centre on the 3rd November 2023 as per the advise I received from Diamond Pavillion Mall Vodacom store, The gentleman said he cannot assist me I need to call the call centre but only after the end of October because my contract expires end october, further more I explained to guy at the store that I had a BOGO deal and I needed to cancel both as the other line was used by my deceased mother, he did something on the system and my debit amount was reduced to R354.99 from R833.99. When I called the call centre on the 3rd November, I re-itterated that both contracts needed to be cancelled and the person who helped me assured me that it will be cancelled. I was then call by Attorneys MBD at 8:30 pm daily only to be told that I am in arrears because of the incompetance of the cancellation department. I am greatly dissappointed once again by Vodacom as I was given an SLA of 48 working hours from the 08/03/2024 that the administration part of Cancellations will listen to my recording and will get back to me with regards to the cancellation and reversal of the monies and to get MBD off my back. But as usual Vodacom has promised to be the worst network provider once again because the Debit order of R255 went off my account even after I requested that my contracts be cancelled. And guess what I am still waiting for feedback from the 48hr SLA. Why do customers have to do their work for them ?