Extremely Dissappointed Customer of Vodacom

Item: Vodacom
Rating: 1
Author: Elsje D

Good day I am very dissatisfied and disappointed with Vodacom as they are shaming me by informing all over all my Contracts that my account is in arrears which is definitely not the case. This is a breach of the POPIA Act and I need same to be rectified. I require an apology from them as well as a rectification of my name. I am a customer for a very long time and am very disappointed.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Mar 2025, 08:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply07 Mar 2025, 08:09

Official

Elsje D's updateReviewer Update

07 Mar 2025, 18:47

Added to my previous post I did not even receive an apology!
This is unacceptable!
I was unable to answer when they phoned and they did not even left a message.
Receiven an sms to state that the case is closed.
Really this is absolutely shocking!!

Elsje D's update07 Mar 2025, 18:47

Reviewer Update