EXTREMELY DISSAPOINTING VODACOM SERVICE (ESPECIALLY WIFI DEPT)

ATT: ALL FUTURE VODACOM WIFI CUSTOMERS

PLEASE DO NOT FALL INTO THE TRAP WE DID WITH GOOD ADVERTISING FROM VODACOM WIFI DEPARTMENT. WE HAVE BEEN STUCK WITHOUT WIFI FROM 17 MAR.22 UP TO TODAY 27 MAR.22 - WITHOUT ANY FEEDBACK OR COMMUNICATION FROM EVEN A MANAGER AT WIFI DEPT. FOR WHICH WE PHONED AND LEFT MESSAGES NUMEROUS TIMES. I ALSO EMAILED OUR COMPLAINTS EVERY DAY. NO-ONE FROM VODACOM WAS EAGER TO HELP OR ASSIST US WITH OUR COMPLAINTS. I AM WORKING FROM HOME IN AFTERNOONS - LOOSING AN INCOME BECAUSE OF NO WIFI CONNECTION, AS WELL AS MY DAUGHTER IS STUDYING ONLINE AND BEHIND FOR 11 DAYS NOW.

WE HAVE REACHED OUT EVEN TO VODACOM BRITS TO ASK FOR ASSISTANCE WITH THIS...EVERYONE JUST GIVE US THE SAME DON'T CARE RESPONSE AND NO. TO PHONE. I ALSO JUST WANT TO MENTION. I HAVE BEEN WITH VODACOM FOR MORE THAN 10 YRS, OUR DEBIT ORDER EVERY MONTH IS MORE THAN R4500.00 PER MONTH. IF YOU ARE 1X DAY LATE WITH PAYMENT THEY DON'T HESITATE TO CUT THEIR SERVICES. BUT IF THE CONNECTION OR PROBLEMS ARE FROM THEIR SIDE, -ALL OF THE CONSULTANTS WE TALKED TO, -JUST PULL UP THE SHOULDERS AND DON'T CARE TO ADDRESS OR TRY TO SORT OUT THE PROBLEM ON OUR BEHALF. WE HAVE SPOKEN TO SO MANY CONSULTANTS AT VODACOM - NO ONE SEEMS TO CARE UP TO DATE. AT THIS STAGE I AM CLOSE TO STOPPING MY DEBIT ORDER AND CANCELLING MY CONTRACT. I DON'T CARE IF I MUST GIVE NOTICE OR NOT ALLOWED TO CANCEL CONTRACT. IF VODACOM IN ALL DOES NOT CARE AS SERVICE PROVIDER TO LOOK AFTER THEIR LOYAL CUSTOMERS - WHY SHOULD ME CARE ABOUT FOLLOWING TERMS AND CONDITIONS ON A CONTRACT WHICH CLEARLY VODACOM AS A SERVICE PROVIDER DOES NOT CARE ABOUT. I AM SO EXTREMELY DISSAPOINTED IN THEIR SERVICE (ACTUALLY NO SERVICE THESE PAST FEW DAYS). I WOULD BE VERY SUPRISED IF ANY ONE AT VODACOM READS THIS AND WOULD TRY TO GET THIS SORTED OUT FOR US. NICE TALKING DID NOT HELP, BEGGING DID NOT HELP, COMPLAINING AND WARNING THAT I AM GOING TO CANCEL MY DEBIT ORDER AND CONTRACT DOES NOT HELP. VODACOM BRITS JUST USE THE EXCUSE THAT VODACOM WIFI IS SEPERATE FROM VODACOM - REALLY? IN MY EYES VODACOM IS VODACOM. THEY ARE 1 SERVICE PROVIDER. BUT IT IS JUST TOO MUCH TOO ASK FOR ANY ASSISTANCE OR HELP FROM ANYONE AT VODACOM. THAT WAS CLEARLY SHOWNED TO USE DURING THESE PAST DAYS PASSED. TODAY IS 27 MAR.22 12:36 - NO WIFI STILL WITHOUT ANYONE AT VODACOM PHONING US BACK OR RESPONDING TO OUR MAILS. PLEASE NEVER BE FOOLED BY VODACOM WIFI DEPT. PROMISING YOU THE STARS AND MOON. YOU ARE GOING TO BE DEEPLY FRUSTRATED WITH THEIR SERVICE.

IF ANYONE AT VODACOM CARES ABOUT THEIR NAME I DARE YOU TO CONTACT ME AND SORT THIS PROBLEM OUT ASAP! ISABELLA H JANSEN VAN VUUREN *** KRAANVOëLSTREET 19, BRITS, NORTH-WEST PROV. 0250