EXTREMELY DISSAPOINTED

On 05 May, I called to enquire about laptop deals. I spoke to Joseph and he advised that there is a deal I'm interested in for R399. Lenovo I 1t for 24 months. I asked him twice is he sure, he said yes. I asked him to call me back at 17:00, he never called back. I called again on the 10 May, spoke to Palesa who said she knows nothing about that deal. I asked her to tell Joseph to call me and he never called. On 13 May I spoke to Palesa again and assured me that I will never get that deal. Now my question is why two consultants same company, same department are speaking different languages? I was advised by a Vodacom consultant of a deal so why must I suffer? It's like when I go to a store and I see price, buy something then when I'm about to pay, a different price pops out.