Extremely dissapointed

<p>Bad experience with vodacom . I was offered a note book and portable WiFi on special from vodacom over the phone.</p> <p>Before the device were deliverd to my adress they already load the data on my account. On arrival of the devices I found that it was not what I wanted and then send it back to vodacom. Even though they received the devices back they never cancelled the data and I had to pay the full amount for two years. Two years later and numerous phone calls to vodacom's client service department, asking them to cancel the contracts nothing has happened... even though the operator at client services assured me that the contracts have been cancelled. I just received yet another call from Vodacom asking me if I want to upgrade the contract after I was assured that it's been cancelled! When I told the lady again that I dont want to upgrade it and that I want to cancell the contract she claims that she cant cancell it and that I have to phone client services AGAIN! If this is the type of loyalty a customer receives after youve been a loyal payer for almost 20 years then I feel very sorry for the new customers... I am seriously considering moving my whole family's devices to a new service provider! sooooo fed up!!!</p>