1 reviews | Active since Jun 2016

28 Jun 2016, 10:29

Extremely Dissapointed!

<p>Two months ago, I handed my phone in to be repaired at Vodacare Cresta, The screen was replaced, the whole process was gruelling and took about 2 weeks. The staff were rude and uninterested, except the one gentlemen who helped me at last. This was Carlo. The lady who helped me initially and was continually rude, even trying to intimidate me, was Danielle. </p> <p>Now the 'new' screen has lifted and cracked because of poor qualifty work, but I have to pay for repairs again, +-R3000. I have decided to take my business elsewhere, i will also cancel my contract and move somewhere with better service.</p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2016, 11:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply29 Jun 2016, 09:50
Official

Dear Client.

We have escalated the matter to the Vodacom Repairs Escalation Desk for further investigation and feedback.

Kind regards

Vodacom Consumer Website Team

Best regards,