Extremely disrespectful consultant

We sent our phone in for repairs at the Vodacom store in canal walk on the 6th April 2015. We got promised the phone would take a week. A week and a half later after many phone calls, we found out our phone was only sent in to repairs the following Wednesday. As bad as that is already , eventually we get a text 3 weeks later stating we can fetch our phone. <br> <br> My father and myself went to fetch the phone, and the consultant says our phone is not there. This guy did not ask for any details , he just says it isn't there. (Lazy?) furious , my father says we are not leaving without our phone, and now the consultant who is more upset that we should be says \well than stay here but I can't give you your phone""