Extremely disgruntled customer

Hi aince March I’ve been given the runaround firstly with some lady by the name Yvonne makoleng with the emails back n forth telling g to get a case number weeks went by the. It was that the affidavit is still pending for almost a month, I eventually got to speak so someone from the insurance n after righting over the phone that they keep telling g the same story I know n they can’t expect me to go 100km away to a police station for a copy of the affidavit I asked to speak to a manager n then suddenly my claim was approved n I was told to go to the nearest Vodacom to collect my Device, upon getting there I was told the device was firstly not insured then it was under insured now again the correct number was not used for the claim. I been getting the runaround from pillar to post with someone saying they will get back to me and never does and when I call in I always have to explain the same story over over to a different agent with no answers, I’ve been a Vodacom customer for as long as I can temper with 4lines to my name and never misses a payment ever to be treated in this way, also I’m jus had major back surgery and can make my way to a store as I wish to want to speak to someone face to face, so as I’ve mentioned before I am n extremely unhappy client and didn’t expect the runaround from Vodacom as I’ve received this someone