1 reviews | Active since Apr 2023
Extremely Disappointing Service - No Response to Reported WiFi Connection Issue
I am writing to express my dissatisfaction with the poor service I have received regarding my WiFi connection issues. It has been over a week since I reported the loss of connectivity, and to date, no technician has been scheduled to address the problem.
This is not the first time I have experienced such inefficiency. In October, I endured a similar issue that took three weeks to resolve. At the time, I hoped it was an isolated incident, but this repeated delay is unacceptable and indicates a serious lack of customer care and urgency in resolving issues.
Reliable internet connectivity is critical for my daily activities, and the continued delays are causing significant inconvenience. I expect Vodacom, as a leading service provider, to address such issues promptly.
Please treat this as a matter of urgency. I request immediate feedback on when a technician will be dispatched to resolve the issue. - SR***
Since the day I wrote a complaint on the fifth of December there's never been even a phone call from Vodacom... The only thing that has happened is this robot response (above) they used which I would like hellopeter to look at this type of response which I personally complained about it last year.
Vodacom you don't care about your customers and I am now going to take this matter to the community and I am sure the community will come with the solution. If Vodacom must be shut down, it is going to be...!
Since the day I wrote a complaint on the fifth of December there's never been even a phone call from Vodacom... The only thing that has happened is this robot response (above) they used which I would like hellopeter to look at this type of response which I personally complained about it last year.
Vodacom you don't care about your customers and I am now going to take this matter to the community and I am sure the community will come with the solution. If Vodacom must be shut down, it is going to be...!