DL
Dezlyn L

1 reviews | Active since Jul 2020

08 Aug 2020, 09:48

EXTREMELY DISAPPOINTING SERVICE!!!

On the 28 July vodacom network was down in Lenasia south area I laid my complaint yet no one got back to me.

The network was down without any communication from my service provider .

This has had a huge impact on my working from home . I am frustrated and angry because this has impacted my employment at my company as well.

I want this investigated and feedback provided in writing as I called multiple times and it was confirmed that on this day there was a network issue in my area. Can someone from vodacom please get back to me before I blow this out of proportion. I have been a customer for many years and I expect vodacom to get back to me as soon as possible .

0
Replies (1)
Vodacom
Vodacom's reply08 Aug 2020, 11:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team