Extremely Disappointing and sad

We app**** for a fibre in October, and it took 2 months to process the application. We were given an interim solution, a capped internet connection through a modem and ****le till we got fibre, which was supposed to be installed in 2 months as fibre was already in the area. We have tried finding out the status of fibre and call centres at vodacom pass on the buck or give in conclusive answers and timelines.

We lost the ****le last month and app**** for a new sim and ****le immediately. It took a week with the help of a vodacom store employee's help to get a new sim to place a request for a sim swap. they told her it would happen over 24-48 hours. It has been 2 weeks since then and after following up 6-7 times the answer i get is that there is a person called Tariq who is the only person assigned to do the job and he will contact you. After multiple requests the guy hasnt called, we dont have his number or email address to complaint. the call centres cant even give us an update on whats happening. I wish i had never engaged with vodacom on this and will never advise vodacom to anyone ever. Service is slow and sad and there is no sense of accountability or desire to help a customer. We offered to buy a new ****le but no one wants to hear us or try to solve our problem. Its been 3 weeks and we are paying for internet that we are not using while using data on our mobile phones etc. Just trying to find a way to cancel this contract now. Its stressing and not worth it. highly disappointing.