Extremely disappointing

<p>I called Vodacom Gateway early April and advised them that my iphone which is still under contract (contract taken in Oct 2014) was not coming on. The lady advised that she cannot assist me as my phone is not covered although it is still within the 24 month contract period. I was advised to try on my own to see how to get it repaired as it would cost me too much to send to them. I have tried and nobody wants to try with an iphone and everyone says that its still under contract so Vodacom should be assisting. I am sitting now 3 months without any assistance and I am really disheartened after being a loyal client for more than 10 years with mutliple contracts along the years coupled with an impecable payment profile. I am still within my contract period and yet I cannot be assisted. My contract will be due to expire shortly and I will terminate my relationship with them as the inconvenience and runaround in the past 3 months has been overwhelming.</p>