Extremely Disappointed with Vodacom’s Upgrade Policy

I’ve been a loyal Vodacom customer for over 10 years with a spotless payment record, and yet I’m being penalized for staying loyal.

I recently tried to upgrade my phone contract and was shocked to learn that the exact same package is R40 cheaper for new customers than it is for existing customers like me. When I asked if I could just take the new contract and port my number over, I was told that’s not allowed either.

So let me get this straight: a brand new customer with no payment history can get a better deal than a long-time customer who has never missed a payment? How does that make any sense?

Vodacom clearly values new sign-ups more than loyal customers. This experience has left a very bad taste in my mouth, and I’m seriously considering switching to another provider that actually rewards loyalty.