Extremely Disappointed with Vodacom's Service

I am writing to express my utter frustration and disgust with the service I received from Vodacom this week. As a new client, I recently opened a cellphone contract with you, and the experience has been nothing short of disappointing.

When I opened the account, I specifically asked the consultant to change the delivery address, as I had moved to Rosebank, Johannesburg. She assured me that the address had been updated. However, when I received the quote, I realized that the address had not been changed. I quickly contacted Vodacom, and another consultant assured me that the address would be corrected. I was confident that my phone would arrive on Monday or Tuesday as promised.

To my dismay, I later learned that the address still hadn't been updated. After speaking with several consultants, the last one confirmed that a note would be made in the system to correct it. Right after this call, I received a call from the courier service, notifying me that they were at the gate in Potchefstroom! I immediately called Vodacom again to provide the correct address, hoping the phone would be rerouted in time for delivery by Wednesday or Thursday.

However, when I called again this morning to follow up, I was informed that the address still hadn't been updated. I requested to speak with a supervisor, but after almost two hours of waiting, I have yet to receive a call back with a solution.

In the meantime, I took matters into my own hands and visited a Vodacom store, only to be told that they couldn't assist me with online orders. I have now cancelled my contract with Vodacom and will be switching to MTN, as they provide much better customer service.

This entire experience has been extremely frustrating. It seems that Vodacom is quick to sign you up, but when you encounter an issue, they are unable to resolve it. I am thoroughly disappointed with the lack of care and professionalism.