Extremely Disappointed with Vodacom's Service

I cannot believe I find myself writing this again. After posting a negative review on Hello Peter, Vodacom eventually responded, and I was asked to send through all the details regarding the refund that is owed to me, which I did without hesitation. The person who called me assured me that it should not take this long,

However, the very next day, I received an SMS stating that my ticket had been closed. This is absolutely unacceptable! It is incredibly disheartening and frustrating to see such a large company like Vodacom treat customers this way, especially when they are already in a vulnerable situation. To have my case ignored and effectively dismissed is nothing short of appalling.

It is truly shocking to witness a company of Vodacom's size and reputation behave in this manner, especially when people are relying on them to resolve issues fairly and in a timely manner. This kind of treatment is disgraceful and leaves me feeling ******.

I am extremely disappointed and angry that Vodacom has failed to follow through on their promises again.