PP
Petie P

1 reviews | Active since Jan 2018

25 Jul 2025, 09:22

Extremely Disappointed with Vodacom’s Data Usage and Costs I am beyond frustrated with Vodacom

Extremely Disappointed with Vodacom’s Data Usage and Costs I am beyond frustrated with Vodacom. I loaded 10GB of data on Saturday, and by Monday evening around 21:00, it was completely finished — even though I barely used my phone over the weekend and didn’t even go on social media! This doesn’t make sense at all. From the start of the month, I’ve apparently gone through over 60GB of data, which is highly suspicious. I don’t stream or download excessively, and this kind of data usage just doesn’t add up. On top of that, the data bundles are extremely expensive, and they seem to disappear faster and faster each time. I feel like I’m being taken advantage of as a loyal customer. Vodacom, this is unacceptable. I expect transparency and value for money, not confusion, disappearing data, and high costs. Something needs to change!

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Replies (1)
Vodacom
Vodacom's reply25 Jul 2025, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team