Extremely disappointed with Vodacom's customer service

Good Day,

I am honestly starting to think that I am the crazy one here, as i have written to every department I can think of and I have been told to write to at vodacom but no one is responding or attending to my query.

I am at my most frustrated now, is this account ever going to get sorted out by vodacom or is my mother going to have to die from the stress of being blacklisted by Vodacom and no one attending to the matter or even communicating with us.

Please, I am now begging anyone, everyone, PLEASE HELP ME RECTIFY THIS ACCOUNT QUERY ASAP!!!!!

I really can't handle the stress that this account problem is bringing to my mother and myself.

My mothers contact number is: *** (Mr Nomalizo Mary-Rose Mabaso). My contact number is: *** (Ms Phelo Nomaza Jessica Mabaso)

Please contact us and assist in resolving this matter.