TB
Tiaan B

1 reviews | Active since May 2025

02 May 2025, 13:31

Extremely Disappointed with Vodacom Service in Mpumalanga I am deeply dissatisfied with the terrible service from Vodacom in the Mpumalanga region, specifically between Lydenburg and Burgersfort, during April

Extremely Disappointed with Vodacom Service in Mpumalanga I am deeply dissatisfied with the terrible service from Vodacom in the Mpumalanga region, specifically between Lydenburg and Burgersfort, during April. We were without signal for more than two weeks — a completely unacceptable situation in this day and age. To make matters worse, the issue was reportedly due to Vodacom not paying their electricity bill, resulting in Eskom cutting power to the tower. Since then, the tower has re**** on generators, which are clearly not maintained or inspected properly, as they keep running out of fuel. This level of negligence is astonishing. I have never experienced such a prolonged and poorly handled service outage from a major provider. It has severely disrupted my work and daily communication. I have lost confidence in Vodacom entirely. As a result, I will be cancelling all my contracts with Vodacom and taking my business elsewhere. I expect far better from a company of this size and reputation.

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Replies (1)
Vodacom
Vodacom's reply02 May 2025, 13:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

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Vodacom Consumer Website Team