MM
Makhosi M
1 reviews | Active since Jun 2015
12 Nov 2018, 17:53
Extremely disappointed with Vodacom service
Extremely disappointed with the service I just received at the Vodacom Customer Care (Manager) whilst attempting to get a simswop done on my father's behalf who just had a stroke. It's so sad to see such a big brand being mismanaged by people who do not service customers. Iv now been running around from Vodacom to Vodacom without help. So disappointing!!!
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Replies (2)
Vodacom's replyOfficial
12 Nov 2018, 18:59 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Nov 2018, 18:59
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2018, 10:03 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team
Vodacom's reply13 Nov 2018, 10:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised accordingly. Regards Consumer Website Team