Extremely Disappointed with Vodacom Fibre Service

I requested a fibre relocation on 20 June 2025, and to date (over two weeks later), I still have not received a new router or any real progress on my request. I have made several calls, and each time I’m met with confused consultants who either need me to repeat the situation from scratch or tell me that a router has not yet been allocated to a technician at the warehouse.

This kind of delay and miscommunication is unacceptable. I work from home, and my husband has been writing exams — having internet access is not a luxury, it’s essential. Vodacom has shown zero urgency or care, and to make matters worse, I’ve received no proactive updates. I’m always the one chasing for answers.

I honestly don’t understand how something as basic as router allocation can be this complicated for a company of Vodacom’s size. The service is inefficient, frustrating, and completely lacking in customer care. I expected better, and I will seriously reconsider renewing with Vodacom in future.