Extremely disappointed with Vodacom Fibre!

My internet has been down for almost 5 days now and absolutely nothing is being done to fix it. I’ve called every single day since the issue started, and all I get are empty promises and no real answers.

Vodacom logged the issue with Openserve, but clearly they don’t even know what the actual problem is — or they just don’t care. How can a basic service like internet be down for this long with zero progress?

Meanwhile, I continue to pay my bill on time every month, yet the service I’m getting is pathetic. No updates, no urgency, no accountability. Just being passed from one agent to another with no solution in sight.

Honestly, this has been one of the most frustrating customer service experiences I’ve ever had. Vodacom, you seriously need to step up and sort this out. People rely on internet for work, school, and daily life — this is unacceptable