Extremely Disappointed With Vodacom- Deleted an active sim

I’ve been a loyal Vodacom customer for over 10 years, but my recent experience has been beyond frustrating. On the 11th of June 2025, Vodacom inexplicably deleted my SIM, despite it being active and recently used — I had loaded both airtime and data on the 9th of June, just two days prior.

Since then, I have tried to get assistance through multiple phone calls and emails, but no one has been able to give me a clear answer or resolve the issue. I’ve essentially lost my long-standing number, my airtime, my data, and all the services linked to my SIM — and Vodacom seems completely indifferent.

This level of negligence, lack of accountability, and poor customer service is unacceptable, especially from a company as large as Vodacom. After a decade of loyalty, I never expected to be treated with such disregard.

If you value reliability and proper customer support, think twice before choosing Vodacom