Extremely disappointed with their pathetic service.

<p>I have been a loyal Vodacom customer since 2003. My number has been on an AIRTIME contract for a few years and when I got another contract with a phone, I told Vodacom that I would like to cancel it, and they said well I will have to pay R580 just to cancel an airtime contract! </p> <p> </p> <p>I did not complain, I just continued with the contract until the end date which was October 2016... In November 2016 they still continued to bill me. I called many times until I got an sms from Vodacom stating that my number will be on prepaid from December and that all monies are paid. To make sure this number is on prepaid I even filled in the cancelation form which they had sent me and emailed it back to them. This was in November.</p> <p> </p> <p> </p> <p> </p> <p>On 1 December I see that my number is STILL on contract! I called their customer care line ********** and guess what, their cancelations department will never answer your call!</p> <p> </p> <p>I emailed them, and also sent a Facebook ,message on their Facebook page. Their reponded at night telling me that I have reached them out of their office hours yet I messaged during the day.</p> <p> </p> <p>I then got an email stating that my number is now on Prepaid and that the balance is nill.</p> <p> </p> <p>I rep**** as a thank you. </p> <p> </p> <p>Yesterday I checked the status on the my.vodacom website and guess what! My number is STILL on contract with a rediculous balance of R198!!!!</p> <p> </p> <p>Firstly, it is ******* to keep a customers number on contract after they requested it being on prepaid and all monies are paid! Secondly they CHANGED my contract end date from October 2016 to Februray 2017! That is also ******* and thirdly they don't care to help and are just billing me? Yesterday I got an sms that they will sort it out, however still nothing today!!!</p> <p> </p> <p>I have messaged again today and no response what so ever! The number is still on contract and there is still an amount of R198 which they claim is owing!!!! </p> <p> </p> <p>This greedy company is worst of all service providers. </p>