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Anthony B

1 reviews | Active since Jun 2025

20 Nov 2025, 06:40

Extremely Disappointed with Service and Product Quality

Extremely Disappointed with Service and Product Quality

I recently purchased an iPhone 17 Pro Max (Silver) from Vodacom greenstone, and the device had visible imperfections on the aluminum frame straight out of the box. When I returned to the store to request assistance or an exchange, I was met with unhelpful service and no willingness to resolve the issue.

For a premium device at this price, I expected much better quality control and customer support. Unfortunately, Vodacom failed to take responsibility or offer any meaningful solution. Very disappointed with both the product condition and the customer service experience.

I hope they improve how they handle defective devices in the future.

0
Replies (4)
Vodacom
Vodacom's reply20 Nov 2025, 07:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AB
Anthony B's update20 Nov 2025, 13:38
Reviewer Update
Well no one has called yet and the 7 day period ends tomorrow for the return.

Pathetic that’s all I can say @Vodacom
Vodacom
Vodacom's reply20 Nov 2025, 14:32
Official
 Dear Customer, 


Thank you for making us aware of your complaint. 


Kindly be advised that a consultant will make contact with you in due course to assist with your query. 


***Please note*** Beware of phishing ****s. 


Vodacom will not contact you via Whatsapp to request your personal details 


Regards, 

Vodacom Consumer Website Team 
AB
Anthony B's update22 Dec 2025, 15:02
Reviewer Update
That’s not fair on your clients. Like I stated that it’s the only phone I have.

Like I stated I will be moving away from Vodacom in the new year.

Your stores don’t even have the decency to call back at all.

All I can say is your after sales and support has dropped drastically.

Thanks