Extremely Disappointed with Billing and Customer Service

I am extremely disappointed with Vodacom and the way my account has been handled.

My Vodacom debit order did not go through, so I made a payment manually via the Vodacom App on 29 June — BEFORE the 1 July due date.

Despite making the payment on time, Vodacom penalised me because the payment apparently did not reflect on their account by 1 July. **That is not my fault.** I made the payment before the due date and have proof of the transaction.

I contacted Vodacom via email and was told that the penalty amount would be **deducted/reversed**.

August came, and instead of correcting the issue as promised, **Vodacom billed me the penalty AGAIN**.

I then phoned Vodacom, explained the entire situation and was once again assured that the matter would be rectified.

**It STILL has not been resolved.**

I have now had to spend unnecessary time emailing and phoning Vodacom to correct an issue that should never have existed in the first place.

I simply want Vodacom to **honour what was promised and refund the penalty amount that was incorrectly charged to me.**

I made my payment on **29 June**, before the due date. I have done what was required from my side. Now I expect Vodacom to do the same and **return my money as promised**.

Very disappointing customer service and an unacceptable way to treat a paying customer.